Functional Overview: Account Manager (AM) is responsible for account management duties for all existing direct and distribution customers. AM will focus on cross-selling, up-selling and prospecting for additional GP opportunities. AM will build customer retention through customer service, relationship building and converting existing customers to new products. Additional tasks include assisting with marketing, surveys and other customer related activities.

Reports To: Sales Manager

Major Job Responsibilities, Functions, and Duties:

• Focus on cross-selling and up-selling Typenex Solutions
• Promoting new Typenex Solutions to existing customer base
• Focus on achieving sales goals and retention objectives
• Demonstrates firm growth and command of technical, product, and healthcare knowledge
• Conduct customer attrition calls on a monthly basis and provide feedback on customer retention
• Understands and manages Oracle database and Salesforce.com CRM on a daily basis to follow up with activities, customers, potential customers and customer orders
• Team player who will assist Typenex sales organization and refer opportunities in respective territories
• Meet all daily, weekly and monthly activity and sales goals
• Strong focus on phone activity and call time
• Establish relationships with customers and key players in industry (minimal travel)
• Primary contact for existing customers and related customer calls
• Assist customer service department on processing all phone, GHX, fax, email or chat orders in a timely and professional manner
• Process all customer returns in a timely and professional manner
• Assist Typenex Quality and Regulatory Affairs department in the receipt and response to customer complaints or feedback in a timely and professional manner
• Assist with Typenex initiatives such as marketing, surveys, and product launches

General Job Requirements:

• Bachelor’s degree preferred
• 6 months to 1 year of experience and demonstrated success in sales
• Demonstrates desire to develop long term sales career
• Proven work ethic and ability to work independently and successfully with minimal direction
• Strong communication skills including writing, listening, and speaking
• Passionate, self-motivated, competitive, resourceful, ambitious, and intelligent
• Experience with CRM software salesforce.com preferred

Physical Job Requirements:

• Able to work in the headquarters office located in Chicago, IL
• Able to remain in a stationary position, either sitting or standing, for a prolonged periods of time
• Able to move about the office to access common equipment such as filing cabinets, copier, printer, etc.
• Able to move and lift objects up to 25 pounds
• Able to travel domestically and/or internationally (minimal travel required)

Compensation:

This is an entry-level sales position. A successful Account Manager can expect to earn an annual compensation (Base Salary + Bonus/Commission) in the range of $40,000-$45,000 base salary with bonus of up to $3,000 each quarter.

Featured Benefits:

Typenex Medical is proud to offer extensive, competitive benefits to full-time employees. We offer employees the choice among three medical insurance plans with monthly premiums starting at only $1, as well as $1 monthly premium dental and vision plans. Our employees also receive fully paid short-term and long-term disability insurance and life insurance. Additionally, through Voya Financial we offer a generous 401(k) matching program to help our employees save for a financially secure retirement. Our employees enjoy multiple other benefits such as but not limited to: access to an Employee Assistance program, commuter benefits, paid leave for new parents, and financial assistance with fertility treatments and IVF.

About Typenex Medical:

Typenex Medical is focused on creating solutions for hospitals, surgery centers and laboratories that enhance safety and efficiency, for both staff and patients. Typenex is entering new markets within healthcare and is growing the team at a fast pace. Typenex offers a great opportunity for you to start or advance your sales career in the healthcare industry. We're a small team looking to continue to make a large impact in our target markets through smart design, strong execution, and outstanding customer service.