Role- Customer Delight 

Company - Tranzact 

Exp- ₹6,00,000 to ₹10,00,000 

Location- Mumbai 

Must have: 

• Proficiency in English and Tamil .

• Chat support experience

• Experience is Zendesk, Freshdesk, Freshchat , Ozonetel, others

• Product or Start up background 

• Graduation

• Data Maintenance & Reporting

• Excel and other reporting tool

• Data mining and analysis

• Experience handling quality metrics

Job Description

What do I need?

Good communication skills

Fair analytical skills

Energetic

Operational excellence

Experience up to 2 years Customer Chat Support Specialist

Startup Experience Required

Graduate

What will I be doing?

Enhance Customer Experience Via Delight Channels

Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features

Inform customers about new features and functionalities

Data Maintenance & Reporting

Tech Stack & Tools ⚙

Excel

Freshdesk of Similar Tool

Data Studio or Similar Tool (Slight Knowledge)

Language ⚙

Tamil

English