Company Name: Accenture

Title: Infra Tech Support Practitioner- IBM Tivoli Netcool

Job Type : Full Time, Work from Office

Location : Bangalore

Years of Experience : 4-6 years

Salary : 66667/M

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have Skills : IBM Tivoli Netcool, Shell Scripting

Good to Have Skills : Job Requirements :

Key Responsibilities :

A: Managing SNOW queue for incidents, RITMs and resolving the same within and Creating/Managing new

B: Integrations in BigPanda, introducing best practices and ensuring zero application downtime

C: Responsible for developing scripts in Shell/Python, Java to do custom integrations into BigPanda

D: Ensuring documentation for all integrations is up-to date and quarterly reviewed

E: Interacting with client for requirement gathering and issue triage

F: Responsible for carrying out production changes

Technical Experience : A: Should have 5 to 6 years' experience in strong knowledge of at least 1 programming language Either Java, Net or Python

B: Hands-on experience with at least 1 scripting language Shell, Perl or Powershell preferred

C: Experience with Netcool or BigPanda or any other Event Aggregation Tool is must

D: Experience with supporting Production Systems

E: Knowledge of Ticketing tools like Service Now

F: A good level of knowledge in ITIL service management framework

Professional Attributes :

A: Excellent written and verbal communication skills in a clear business relevant manner that is adjusted to the audience; up, down and across the organization

B: Ability to operate independently and make decisions with little direct supervision

Educational Qualification: A: 15 years of full-time education Additional Info : A: Ready to work rotational shifts