Company Briefing: Cashify provides a Guaranteed selling platform for old Phones and also provides Trade services to all Major Retailers/OEMs of phones. We are market leaders in this space in India and now getting into complete phone life cycle management which includes extended warranty, Repair Service, Phone protection, Accessories, etc.

Job Purpose: Customer Support Executives are required to handle escalation & resolve within TAT via calls/email/chat

Job Description:

1.Respond to Calls/Emails of customers on daily basis to clear all the email requests from Customers.

2.Ensure closure of emails via giving solutions on emails itself and reduce the dependency on calling.

3.Ensure to track the escalations received from customers on a priority to ensure consumer experience.

4.Interact with customers on chat, and emails to track the customer journey from end to end.

5.Required to do closure of every escalation received by giving the accurate solution, and ensure the customer journey is smooth.

6.Work on preparing Training material for all new joiners in the customer support team.

Job Specification:

1.Six months of relevant experience in the Service industry is appreciated.

2.Minimum Qualification: Graduation in any stream

3.Excellent written/spoken communication skills in English and Hindi.

Note:

• Its a voice profile
• Work location is sector 44 Gurgaon