Position: Suicide & Crisis Lifeline Quality Coordinator

Location: Indianapolis, IN (Remote)

Duration: 08 Months (Extendable)

Webcam Interview

Description of services: 

• Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

• Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan

• Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports

• Regularly monitors accrediting body standards to align with Indiana Code and Rule.

• Develop and carry out plan for complaints and incident reporting in alignment with quality team 

• Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends

• Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates. 

• Facilitates training, implementation, and compliance activities per requirements. 

• Assist in revising training material as needed.

• Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed. 

• Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.  

• Develops and delivers educational and technical assistance initiatives based up on data analysis

• Performs other duties as assigned.  

Desired qualifications: 

• Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis  

• Experience with quality plan development and implementation

• Experience with data and technical assistance

• Familiarity with 

o Indiana Code

o SAMHSA Behavioral Health Crisis Care Best Practices

o Crisis Hotline Accreditations

• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities

• Ability to work collaboratively with cross functional teams 

• Clear written and verbal communication skills 

• Comfort, willingness and ability to learn, adopt, and utilize new technology and software 

• Excellent project coordination skills, including multitasking and setting priorities on work assignments