FL-DEA-Long Term Care Ombudsman Program-Quality Control Analyst - If selected for employment applicant will be required to become a certified Ombudsman upon timeframe set by employer.

Dress Code: Business

Work Environment: Professional Business Office

Candidate Responsibilities:

* Answering phones and maintain phone log

* Enters complaint, case, and assessment information in web-based documentation system

* Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers

* Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings

* Imputing data into RTC Data Base

* Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)

* Investigates and resolves long-term care facility residents' complaints

* Identifies significant individual and systemic problems affecting residents

* Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment

* Conduct facility on-site assessments

* Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Experience Required:

* 1 year of professional office experience

* Strong data entry and typing skills

* Attention to detail

* Knowledge of the rules governing Ombudsman investigations and assessments

* Ability to collect and analyze evidence

* Knowledge of basic investigative techniques, including writing accurate investigative reports

* Good organizational skills