REQUIRED SKILLS: (Need Majority; 5+ Years)

• Service Desk & IT/Desktop Support (2–5+ years of relevant experience)
• Troubleshooting hardware, operating system, and software issues (2–5+ years of relevant experience)
• Strong customer service and communication skills
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NICE TO HAVE SKILLS:

• Familiarity with ITSM / ticketing systems (e.g., Cherwell)
• Experience writing technical and end-user documentation
• Imaging and deploying PCs (2–5 years of experience)