We have partnered with a large manufacturing company in the San Jose, CA area to provide them with a Customer Support Specialist.

Please review the job description below and let us know if you are interested.

Responsibilities of the Customer Support Specialist:

·       Coordinate/conduct project meetings, write detailed business and system requirements, lead User Acceptance Testing and provide system training to business users

·       Drive system project execution and advocate change management with IT team as needed for each initiative

·       Support day-to-day system troubleshooting and system administration

·       Manage daily operation process for sales debit/credit requisition

·       Perform various administration tasks, for example, idle mask management

·       Conduct regular training for Customer Support Specialist, including user manual, operation process and policy updates

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Requirements of the Customer Support Specialist:

·       Mandarin speaking is required

·       BA in Business Administration or BS in Computer Science related

·       Minimum four (4) years of customer service, system project coordination, or related experience. Understanding of semiconductor advanced packaging is highly desirable

·       Must have Advanced Microsoft Office skills (Excel, Word, and PowerPoint)

·       Excellent written and oral language skills and possess presentation skills

·       Must be extremely detail-oriented, highly organized, service-oriented, result-driven, problem-solving and eager to learn individual

·       Strong interpersonal skills and positive attitude to function within and outside the team

Benefits for the Customer Support Specialist:

·       Medical Insurance

·       Dental Insurance

·       Profit Sharing